igcplay Terms of Use

We at igcplay operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. These terms set out the conditions under which you access our platform, open an account, deposit funds, place wagers, and withdraw winnings. By using igcplay, you agree to these terms and our policies.

Our platform is designed for users aged 18 and above. We require identity verification before you can deposit or withdraw. We support multiple payment methods across Indonesia—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All transactions on igcplay are subject to our verification procedures and fraud-prevention measures.

This document covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. If you have questions about these terms, contact our support team through your igcplay account dashboard.

Account Opening and Eligibility on igcplay

To open an account on igcplay, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you register on igcplay, you provide an email address, create a password, and agree to these terms. We then require identity verification before you can deposit or withdraw. You must submit a valid government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the past three months). Our team reviews these documents during business hours, typically within a few hours.

Once verified, your igcplay account is active. You can deposit funds, place wagers on our games and markets, and withdraw winnings. If verification is delayed or documents are rejected, we notify you via email with instructions on how to resubmit or contact support.

Deposits, Withdrawals, and Payment Methods on igcplay

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for e-wallets and typically within one business day for bank transfers. Minimum and maximum account preferences are displayed in your igcplay account cashier.

When you request a withdrawal on igcplay, we verify your account and the withdrawal amount. Withdrawals are subject to our anti-fraud checks and compliance procedures. Once verified, funds are transferred to your chosen payment method. E-wallet withdrawals typically complete within minutes; bank transfers may take one business day. Withdrawals requested on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may be queued until the next business day.

We reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or violation of these terms. If your withdrawal is refused, we notify you via email with the reason and instructions on how to contact support.

Bonus Terms and Conditions on igcplay

We offer welcome bonuses, weekly cashback, referral rewards, and seasonal promotions on igcplay. Each offer has specific eligibility requirements and terms. Welcome bonuses typically require a minimum deposit and a playthrough requirement—you must wager the bonus amount a certain number of times before you can withdraw it. Weekly cashback is calculated based on your net losses and your membership tier; it is credited automatically every Monday.

Referral bonuses are credited when your referred friend signs up using your unique link and meets a minimum activity threshold. Seasonal promotions are announced in advance and apply to all eligible members automatically. Bonus terms are displayed in your igcplay account under "Promotions" or "My Bonuses." If a bonus is forfeited or expires, we notify you via email.

We reserve the right to modify, suspend, or cancel any promotion at any time. Changes are announced on our platform and via email to affected members. Bonuses are non-transferable and cannot be exchanged for real money unless explicitly stated in the promotion terms.

Responsible Use and Account Restrictions on igcplay

We encourage members to use igcplay responsibly. You are responsible for managing your own account activity and budget. If you wish to restrict your account access, you can contact our support team to request a temporary suspension or permanent closure. We will honor your request within one business day.

We prohibit the following on igcplay: using multiple accounts to claim bonuses multiple times, using automated tools or bots to place wagers, collusion with other members to manipulate odds or outcomes, and any form of fraud or money laundering. Violation of these prohibitions may result in account suspension or closure, forfeiture of bonuses, and referral to relevant authorities.

If we suspect suspicious activity on your account, we may freeze your account pending investigation. We notify you via email and provide instructions on how to contact support. Once the investigation is complete, we either restore your account or provide a final explanation if the account remains closed.

Dispute Resolution and Contact on igcplay

If you have a dispute with igcplay—such as a missing deposit, an incorrect cashback calculation, or a bonus that was not credited—contact our support team immediately. You can reach us through the help menu in your igcplay account or via the contact channels listed in your account settings. We respond to support requests during business hours, typically within a few hours.

Provide your account email, a description of the issue, and any relevant transaction IDs or screenshots. Our team investigates and responds with a resolution or explanation. If you are not satisfied with our response, you can escalate your case to our management team by requesting a formal review.

We maintain transaction records for all deposits, withdrawals, wagers, and bonuses. You can access your complete transaction history in your igcplay account under "History" or "Transactions." This history is the authoritative record of your account activity and is used to resolve disputes.

Jurisdiction Notice and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access igcplay from a jurisdiction where our services are not permitted, you do so at your own risk, and we are not liable for any consequences.

igcplay operates across multiple regions in Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our platform is available 24/7, though some services (such as customer support and withdrawal processing) operate during business hours. We maintain standard security practices to protect your data and account. However, we cannot guarantee that our platform will be error-free or uninterrupted.

For questions about these terms or our policies, contact our support team through your igcplay account. We are committed to providing clear, transparent service and resolving issues fairly and promptly.